Do You Have Any Questions?
Feel free to contact us for any enquiries or concerns. Our team will be more than happy to assist you. We try to answer all enquiries same business day
How do I get the broken screens to you?
Click on the link below to request a shipping label from our website.
We will share the label with you and you can attach it on the shipping box.
Plus – At no point with our labels will you never need to weigh or measure your package!
Do I have to use your shipping labels?
No! We can reimburse you (up to what we would have originally paid) for shipping. This reimbursement will be applied to your final payment after your LCD’s have been tested.
How do you make Payment?
We have several different options, please view our Payment Options Page for current details.
How should I package the LCDs?
This is probably one of the most important, and overlooked, aspect of the entire process. We highly recommend loosely wrapping your LCD’s in stacks of 5 or 10 in anti-static bubble wrap. Layer both the bottom and tops of your box with more bubble wrap. The LCD’s should be packed securely, but not “stuffed”, the box. Too much pressure can damage the LCD’s during transit! View our Packaging Instructions.
Will you send a prepayment?
Yes, we will send 30% (max $1000) of the initial invoice total to you before your LCD’s ever leave your shop! The Prepayment is deducted from your final total. Paypal will charge you a fee for this transaction.
**Prepayments require approval. Please discuss with a team member for further details.
How long will it take to get paid?
Testing times vary; please check with your account manager for our current estimated pipeline times.
Can I sell non-working screens to you ?
Please check with your account manager for low-yield, or “rejected” buyback compensation prices. Low yield markets fluctuate and change rapidly. We almost never accept only low yield shipments, if your shipment is over 90% bad we may have to bill back shipping costs. Please discuss with your account rep for details.
Are the price bids negotiable?
No, our price bids are firm. We do exhaustive market research daily with the sole intent of getting you the highest payouts possible. Many other companies use our price bids as a bench mark.
Why are my results different from when I tested the LCDs at my shop?
Every order is kept separate and meticulously labeled and handled. From the time your box arrives at our facility it is logged, LCD’s are counted, and your box is placed in line for testing. Your LCD’s are never combined, added to, or tested with, another order. We HIGHLY recommend using stickers, black light pens, or anything else you can think of, to uniquely mark your LCD’s. This way you have peace of mind knowing your LCD’s are your LCD’s.
Do you sell refurbished LCD screens?
Our parent company, Hookup Cellular sells the highest quality parts at some of the best wholesale pricing in the U.S. Please visit Om-Wireless to view our inventory and to order new parts.
Do you offer store credit?
Yes! And we even give you a 5% bonus payment for choosing Store Credit. Please ask your individual account manager for details.